Warranty Policy
At Laqli, we are committed to providing high-quality nail products. To ensure your satisfaction with our products, we offer a 360-day limited warranty covering manufacturing defects.
1. Warranty Coverage
1.1 Warranty Duration
All Laqli nail products are covered under a limited warranty for 360 days from the date of delivery.
1.2 What the Warranty Covers
Our warranty covers defects in materials and manufacturing, including:
- Pigment separation or an inconsistent formula upon arrival.
- Defective or broken brushes that affect application.
- Bottles that arrive leaking or with a broken seal.
- Significant texture changes not caused by improper storage.
1.3 Products Eligible for Warranty
The warranty applies only to nail products purchased through www.laqli.com. A valid proof of purchase (such as an order confirmation or receipt) is required for any claim.
2. What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear, including texture changes due to prolonged use.
- Damage resulting from improper storage (e.g., exposure to extreme temperatures or direct sunlight).
- Issues caused by incorrect use or mixing with incompatible products.
- Products marked as Final Sale or received as gifts.
3. Warranty Claim Process
3.1 How to Submit a Claim
If you experience an issue covered under our warranty, please follow these steps:
- Contact our support team at returns@laqli.com.
- Provide the following details:
Order number and proof of purchase.
Description of the issue.
Clear photos or videos showing the defect.
3.2 Claim Review
Our team will review your claim to determine its eligibility under the warranty.
3.3 Resolution Options
If the claim is approved, we will offer one of the following solutions:
- Replacement: A new or similar product (subject to availability).
- Store Credit: If a replacement is unavailable, store credit equal to the purchase price will be issued.
3.4 Returning Defective Products
In some cases, we may request the return of the defective product before providing a resolution. Customers are responsible for the shipping costs to return the defective item.
4. Shipping Costs for Warranty Claims
4.1 Customer Responsibility
Customers must cover the cost of shipping defective products back for review.
4.2 Laqli Responsibility
If the warranty claim is approved, Laqli will cover the shipping costs of the replacement product.
5. Warranty Limitations
5.1 Non-Transferable
The warranty applies only to the original purchaser and is non-transferable.
5.2 Proof of Purchase Requirement
A valid proof of purchase is required to process any warranty claim.
5.3 Liability Limitation
Laqli's liability is limited to the replacement of defective products or issuing store credit. We are not responsible for any incidental, consequential, or indirect damages resulting from product use.
6. Product Care Tips
To maintain your nail products in optimal condition and preserve warranty eligibility, we recommend:
- Storing in a cool, dry place away from direct sunlight and heat sources.
- Ensuring the bottle is tightly closed when not in use.
- Shaking well before use to maintain product consistency.
- Avoiding contamination by keeping the brush clean and preventing direct skin contact.
Failure to follow these guidelines may void the warranty.
7. Contact Us
For questions or to submit a warranty claim, please reach out to us:
Email: returns@laqli.com
Subject Line: Warranty Claim - Order # [Your Order Number]
Our support team will be happy to assist you!